Gupshup, a global leader in conversational engagement, announced the acquisition of OneDirect, the omnichannel, AI-enabled, customer service platform of choice for leading brands in India, South East Asia and the Middle East. The acquisition strengthens Gupshup’s suite of conversational solutions and enables superior omnichannel conversational engagement with a powerful and flexible live Agent Assist solution that…
Gupshup, a conversational engagement company, announced the acquisition of AskSid, a Conversational AI provider to top ecommerce and retail companies around the world. AskSid’s full-stack AI solution including the Retail AI brain, strengthens Gupshup’s customer experience (CX) offerings and will help make the entire shopping journey – across pre-purchase, purchase and post-purchase phases – fully conversational,…
Gupshup, a global leader in conversational engagement, announced the acquisition of Active.Ai, the leading Conversational AI platform used by banks and Fintech firms. The acquisition strengthens Gupshup’s customer experience (CX) solutions for BFSI customers. Headquartered in Singapore, Active.Ai serves BFSI customers across 43 countries with a Conversational Banking as a Service (CBaaS) platform that helps clients engage with…
Gupshup, the global leader in conversational engagement, announced the acquisition of Knowlarity Communications. Knowlarity is a global company in cloud communications, offering cloud telephony, contact center automation, AI-powered voice assistants and speech analytics solutions to over 6,000 customers across 65 countries. The acquisition complements Gupshup’s industry-leading Conversational Messaging suite and establishes Gupshup as the leader…
Conversational messaging platform Gupshup has appointed Gaurav Kachhawa as Chief Product Officer. According to the company’s LinkedIn post, “In this exciting phase of growth at Gupshup, Gaurav Kachhawa, Chief Product Officer will be spearheading our Conversational Messaging vision. We look forward to strengthening our product proposition with him on board. Gaurav was part of the founding…
Gupshup has announced that it has acquired New Jersey-based RCS platform Dotgo. A partner of Google, Mavenir, Synchronoss, Vodafone, and Orange, Dotgo manages RBM in several markets, and operates the RBM Hub with global connectivity to RCS users across the world. “Conversational experiences are becoming the key to business-customer interactions, and the RCS messaging channel…
Gupshup, a conversational messaging platform, has announced that it has raised an additional $240 million in follow-on funding from a group of investors including Fidelity Management and Research Company LLC, Tiger Global, Think Investments, Malabar Investments, Harbor Spring Capital, certain accounts managed by Neuberger Berman Investment Advisers LLC, White Oak, Neeraj Arora and others. This…
Gupshup, the leader in conversational messaging, announced it has raised $100 million in funding from Tiger Global Management, propelling the company’s valuation to $1.4 billion. This funding will be followed by a second close with significant additional funds raised from more investors, to be announced later, the company said. This latest round follows years of…
Gupshup has launched a two-way communication and interactive messaging solution. This will help enterprises, without having to download an app, to send customised commercial SMS using images, audio, videos, documents etc. “The SMS industry is evolving into a more advanced platform for enterprises who want to offer a personalised, interactive and conversational experience to its…