Uniphore, one of the world’s largest AI-native companies, announced a strategic partnership with Workair, the largest cloud communications specialist in Ireland, to bring enterprise AI to Ireland, with a priority placed on Ireland’s world-class contact centres. With deep expertise and a track record of success working with enterprise-scale companies, public sector and global contact centres, Workair will…
Uniphore, one of the world’s largest AI-native, companies, marked a significant milestone in its journey as it celebrated the grand opening of its ‘India AI Innovation Hub’ today, located at the prestigious IIT Madras Research Park. The grand opening event was graced by esteemed chief guests, Dr. Palanivel Thiaga Rajan, Minister for Information Technology and…
Uniphore, a leader in conversational AI and automation, announced it has acquired Red Box, an open enterprise platform for capturing voice, screen and metadata from conversations. With the acquisition of Red Box, Uniphore will now deliver seamless access to AI-ready voice and screen recording data from 100% of conversations to drive automation and analytics at scale in the…
Uniphore, a Conversational Automation company, announced that it has acquired Colabo, an AI-powered knowledge automation solution that specializes in extracting and utilizing information from structured and unstructured documents in real time. Today, Intelligent Virtual Assistants (IVAs) and human agents have access to legacy knowledge management systems not connected to enterprise applications, thus frequently losing value over time…
Uniphore, an early leader in Conversational Service Automation (CSA), announced it has raised $140 million in Series D funding, bringing the total funds invested in the company to $210 million. The new round of funding is Uniphore’s largest to date. This latest round of financing was led by Sorenson Capital Partners. It includes additional new…
Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP‐Sanjiv Goenka Group company, announced a strategic partnership with Uniphore, the global leader in Conversational Service Automation (CSA), to utilize its platform as an important component to Firstsource’s Digitally Empowered Contact Center (DECC). The agreement centers on both Firstsource and Uniphore…