Uniphore, one of the world’s largest AI-native companies and CS Infocomm, a dynamic Customer Experience Management (CEM) solution provider announced a strategic partnership to elevate Customer Experience for the Enterprise. This collaboration leverages Uniphore’s cutting-edge products on its X Platform to deliver transformative solutions to CS Infocomm’s clientele, enhancing customer interactions and operational excellence, a…
Uniphore, one of the world’s largest AI-native companies, announced a strategic partnership with Workair, the largest cloud communications specialist in Ireland, to bring enterprise AI to Ireland, with a priority placed on Ireland’s world-class contact centres. With deep expertise and a track record of success working with enterprise-scale companies, public sector and global contact centres, Workair will…
Uniphore, one of the world’s largest AI-native, companies, marked a significant milestone in its journey as it celebrated the grand opening of its ‘India AI Innovation Hub’ today, located at the prestigious IIT Madras Research Park. The grand opening event was graced by esteemed chief guests, Dr. Palanivel Thiaga Rajan, Minister for Information Technology and…
Uniphore, the leader in conversational AI and automation, announced the appointment of Roberto Pieraccini as Chief Scientist. Pieraccini, an expert in spoken human-machine interaction, joins Uniphore’s technology team, bringing over four decades of experience in ASR (automatic speech recognition), dialog, NLU (natural language understanding), and most recently working on LLMs (large language models), the statement…
Uniphore, a leader in conversational AI and automation, announced it has acquired Red Box, an open enterprise platform for capturing voice, screen and metadata from conversations. With the acquisition of Red Box, Uniphore will now deliver seamless access to AI-ready voice and screen recording data from 100% of conversations to drive automation and analytics at scale in the…
Uniphore, a Conversational Automation company, announced that it has acquired Colabo, an AI-powered knowledge automation solution that specializes in extracting and utilizing information from structured and unstructured documents in real time. Today, Intelligent Virtual Assistants (IVAs) and human agents have access to legacy knowledge management systems not connected to enterprise applications, thus frequently losing value over time…
Uniphore, a conversational automation company, has announced that Ritesh Idnani has joined the company as its Chief Revenue Officer (CRO). With more than 25 years of experience in technology, business services customer experience (CX), and contact centers, Idnani has worked across a wide range of businesses including startup, growth, and multi-billion-dollar enterprises. Idnani brings expertise…
Uniphore, a Conversational Service Automation (CSA) platform, has announced its agreement to acquire Jacada, a customer experience firm with the low code/no code platform for contact center automation. “Upon closing the acquisition of Jacada, and with Uniphore’s January 2021 acquisition of Emotion Research Labs , Uniphore will be the only vendor to provide proven low…
Uniphore, an early leader in Conversational Service Automation (CSA), announced it has raised $140 million in Series D funding, bringing the total funds invested in the company to $210 million. The new round of funding is Uniphore’s largest to date. This latest round of financing was led by Sorenson Capital Partners. It includes additional new…
Uniphore, an early leader in Conversational Service Automation (CSA), announced three new appointments to its board of directors – John Chambers, Andrea Ayers and Burt Podbere. All additions to the board are effective immediately. Their combined experience in building market leaders, driving innovation and scaling global companies will accelerate Uniphore’s growth and further advance the…
Uniphore, a provider Conversational Service Automation (CSA), has announced the acquisition of Emotion Research Lab, a cutting-edge video and emotion AI company. Emotion Research Lab is a software developer that uses AI and machine learning, to identify emotion and engagement levels in real-time over video-based interactions. When combined with Uniphore’s CSA solutions, which understands, analyzes, and automates…
Uniphore, a Conversational Service Automation (CSA) firm, has announced that it has hired Stéphane Berthier as its Chief Financial Officer (CFO). As Uniphore’s CFO, Berthier will lead the finance business support, investor relations, financial planning and analysis, accounting and tax functions globally. Prior to joining Uniphore, Berthier was a Partner at PwC for more than…
Uniphore, a Conversational Service Automation (CSA) firm, has entered into a multi-year, multi-million dollar strategic agreement with Tech Mahindra, a provider of digital transformation, consulting, and business re-engineering services and solutions to expand its global reach and drive IT innovation in the contact center as the industry adapts to an increasingly digitalized and remote work…
Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP‐Sanjiv Goenka Group company, announced a strategic partnership with Uniphore, the global leader in Conversational Service Automation (CSA), to utilize its platform as an important component to Firstsource’s Digitally Empowered Contact Center (DECC). The agreement centers on both Firstsource and Uniphore…