Instacart, the online grocery platform in North America, has announced its acquisition of FoodStorm, a SaaS order management system (OMS) that powers end-to-end order-ahead and catering experiences for grocery retailers. With this acquisition, Instacart is expanding its enterprise technology portfolio to further support its retail partners’ ecommerce needs, investing in more innovative technology solutions.
“As a retailer enablement platform, Instacart is focused on growing our partners’ businesses by investing in innovative new technologies and services that deliver significant value to them and their customers,” said Mark Schaaf, Chief Technology Officer, Instacart. “Our goal is to help our retail partners increase their sales and ensure more of their customers’ everyday meals come from the grocery store. That’s why we’re excited to welcome the talented FoodStorm team to Instacart and integrate their end-to-end order-ahead and catering platform into Instacart’s leading enterprise offering. For retailers, this new enterprise solution helps them bring even more of their inventory online, enhance their ecommerce capabilities, grow their business and meet the evolving needs of their customers. And, for customers, this unlocks a healthier, more affordable alternative to restaurant delivery – creating an easier way for people to order prepared foods online directly from their favorite grocers.”
“I’m incredibly proud of what the FoodStorm team has achieved for our partners. We’ve developed market-leading software that makes it easier for grocers to execute on prepared food and catering orders more efficiently, and track everything from one central location. This is a huge growth opportunity for grocers, and we’ve seen increased demand for our products as more customers are searching for seamless online and in-store ordering capabilities,” said FoodStorm CEO Rob Hill. “Grocery is an incredibly complex retail category, making the need for enterprise-grade solutions like FoodStorm and Instacart critical to the long-term success of the industry we all rely on to put food on our tables. We’re excited about this next chapter as we join the Instacart team and create new ways for retailers to serve the ever-changing needs of their businesses and customers.”
“Delivering a world-class customer experience and excellent prepared foods is the mission of our business, and FoodStorm and Instacart have helped us do just that,” said Russell McVeigh, Catering Director at Uncle Giuseppe’s Marketplace. “Once we deployed FoodStorm’s technology, online sales doubled and we were able to be more innovative with our menus because of the increased visibility FoodStorm’s platform provides. Both FoodStorm and Instacart have been critical to our growth and ability to serve our customers, and we’re excited to see what compelling enterprise products they’ll develop together.”
“Both Instacart and FoodStorm have been important partners in bringing our business online and have opened up brand new sales and customer service channels for us,” said Adam Laliberte, Director of Food Services at Roche Brothers Supermarkets. “Before FoodStorm, our software systems weren’t compatible with our catering needs and we had a limited online presence which meant we were missing out on a huge opportunity. Because of Foodstorm’s flexible and easily configurable technology, we’ve seen an increase in our catering business and have the ability to manage this increase more efficiently so that our teams can focus more on our customers. I’m thrilled that they are now joining forces with Instacart and we’re excited to see what enterprise offerings they’ll bring to market together.”
Arya has been a part of the Content & Research Team at Hrnxt.com. She is a keen observer of economic developments, emerging businesses, people in business and keeps a tab on latest happenings in the business environment.