Facebook announced they were acquiring Kustomer, a startup company that specialises in customer-service platforms. The deal was for just over $1 billion according to a report of The Wall Street Journal Brad Birnbaum, CEO, Kustomer, said – “Throughout the last five years, we have had the opportunity to power the customer experiences of many of…
Facebook has reached an agreement to acquire Kustomer, a top-rated CRM that enables businesses to effectively manage all customer interactions across channels. Kustomer helps businesses automate repetitive tasks so their agents can maximize the time and quality of interactions with customers. With this acquisition, Facebook can improve its offerings for businesses that have a presence…