Jio Haptik Technologies Limited, a conversational AI company and a subsidiary of Reliance Jio Platforms, has announced its partnership with Salesforce Service Cloud.
This enables existing Salesforce Service Cloud customers to leverage Haptik’s Conversational AI technology to enhance customer experience.
Haptik’s CTO and Co-founder , Swapan Rajdev said: “Bringing Haptik’s Conversational AI technology to Salesforce Service Cloud will enable thousands of Enterprises to level up their CX strategy. Using Service Cloud data, Hapitk’s AI engine can power automated and personalized customer interactions along with automation of 80% of repetitive support queries. This provides Live Agents bandwidth to better focus on complex issues and scale support efficiently. It’s the dream team of Automation, CRM and Humans.”
Haptik as a Conversational AI company, has reached over 100Mn devices, and processed over 3Bn conversations. Part of the $65Bn Internet conglomerate Jio, backed by Google, Facebook and others, Haptik Intelligent virtual assistants enable Fortune 500 brands globally to enhance CX while saving costs and increasing sales.
Haptik has received industry accolades, including “Recommended Vendor in Emerging Technologies and Trends Impact Radar: AI in Insurance and AI in Government’ by Gartner. The company’s clients include Disney Hotstar, Oyo Rooms, KFC, Tata Group, Zurich Insurance, OLA and among others.
Arya has been a part of the Content & Research Team at Hrnxt.com. She is a keen observer of economic developments, emerging businesses, people in business and keeps a tab on latest happenings in the business environment.